If your Kindle has displayed an error message saying “Your Kindle Needs Repair” If you have it on the English version, you're probably worried about what could have caused the problem and whether there is a solution. These types of errors may seem serious at first, but the good news is that, in most cases, they have a relatively simple solution.
In this article, we're going to break down step-by-step how to resolve this error on your Kindle, along with some factors you should consider before proceeding. Sometimes the problem can be resolved with simple restarts or updates, while other times you might need a little more specific help.
Why do I get the error message “My Kindle needs to be repaired”?
The message of “Kindle needs to be repaired" or “Your Kindle Needs Repair” It usually appears when the device has a problem with its operating system, or there is a failure related to the system files. This error can be caused by several factors, including:
- Update failed or interrupted: If you were updating your Kindle and the update did not complete successfully, the operating system may have become corrupted, causing the repair error.
- Software bug: Sometimes system files may fail, which can happen randomly or due to misuse of the device.
- Low battery or hardware failure: Although less common, a failure in the device's hardware can also generate this type of error.
Solutions for the “Kindle needs to be repaired” error
Below we show you different methods you can try to fix your Kindle repair problem.
1. Restart your Kindle
The easiest first step you can try is to reset your Kindle. Sometimes, just restarting your device can fix minor errors that prevent the system from working properly. To restart your Kindle, follow these steps:
- Press and hold the power button for 20 to 40 seconds until the screen turns off and then back on.
- Wait a minute for the device to fully boot up and check if the error is gone.
Note: This procedure will not delete any content from your Kindle, so you don't have to worry about losing your books or documents.
2. Perform a manual system update
The error can also be caused by an outdated version of your Kindle's software. Updating your Kindle manually is an effective solution if the device is unable to perform the update automatically.
To perform a manual update, follow these steps:
- Download the latest update: Go to the Kindle support page on Amazon's official website and find the update compatible with your model. Download the update file to your computer.
- Transfer the file to the Kindle: Connect your Kindle to your computer using a USB cable and copy the update file to the root folder of your Kindle.
- Run the update: Once you have transferred the file, disconnect your Kindle from your computer. Go to the “Settings” menu within your Kindle, select “Update Kindle” and follow the instructions.
- Once the update is complete, your Kindle should automatically restart, and the error should be fixed.
If the error persists, try the following method.
3. Restore the Kindle to factory settings
If the above steps did not work, there may be something wrong with your operating system that requires a complete restore. Restoring your Kindle to factory settings will erase all data and settings on the device., but it can be an effective solution to solve serious problems.
Follow these steps to restore your Kindle:
- Go to the “Settings” menu on your Kindle.
- Scroll down and select the “Reset” option.
- Confirm that you want to restore the device to factory settings.
- The device will reboot and when it turns back on it will be as it was when you first bought it. You will need to re-register your Kindle with your Amazon account and reset your preferences, as well as re-download your books.
After performing this procedure, the error message should be gone.
4. Force factory reset (when the above doesn't work)
If the above does not work, and the Kindle remains in brick mode, without any response, then we will try the following:
- Connect your Kindle to your PC using the USB cable.
- Using your favorite text editor, create an empty file named DO_FACTORY_RESTORE with no extension.
- Then copy the file to the root directory of your Kindle, it is not worth putting it in other directories.
- Now, safely disconnect your eReader from your PC.
- And try restarting your Kindle by holding down the power button for about 20 seconds.
When should you ask Amazon technical support for help?
If you’ve tried all of the above solutions and the “Kindle needs to be repaired” message still appears, the problem may be related to the hardware or a more serious fault with the device’s system that can’t be fixed with home remedies.
In that case, we recommend Contact Amazon Customer Service, so they can diagnose the problem. Depending on your Kindle's warranty, they may offer a repair or replacement at no additional cost.
Please remember that it is important to explain in detail all the steps you have attempted to resolve the error, so that technical support can give you the best recommendations based on your previous attempts.
All in all, errors on Kindle devices like the “Kindle needs to be repaired” message can be frustrating, but thankfully most of them are fixable. Starting with the simplest methods, like a reset or system update, you’ll likely find the solution you need before having to resort to more drastic methods like a factory reset or technical support. Don’t worry, with the right steps, your device should be back to working like new.
Is it worth solving the problem?
There are some cases where Kindle is not worth repairing, since it will be more expensive than buying a new one. These cases are:
- Old Kindle: If your Kindle is a few years old, it is not worth investing in it, as sooner or later something else will fail and in the end it will be a waste of money. Also, if it is very old, it will also lack update support, so it is better to upgrade.
- Broken or damaged screen: The screen is one of the most expensive components to replace. If the screen is cracked or shows black spots, lines, or constant flickering, the repair cost is often almost equal to or more than buying a new Kindle.
- Battery problems: If your Kindle is a few years old and the battery doesn't last long or won't hold a charge, replacing it can be expensive. If your device is older, it may be more convenient to upgrade to a new model that has better battery life and more features.
- Motherboard or internal component failures: Problems with the motherboard or memory chips are often difficult to repair. These problems are less common, but if they do occur, the cost of replacement may be so high that it does not justify the repair.
- Others: There are also some repairs that can cost 50-70% of a new one, making them not worth the trouble. The solution is also unlikely to be satisfactory when water protection has been compromised, and due to other errors or problems with the internal memory.